Maidstone Family Clinic

Contacting the Clinic

You have the right to request anonymity or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

Your personal information may be collected in several different ways.

  1. When you make your first appointment, reception will collect your personal and demographic 

information via your registration.

  1. During the course of providing medical services, further personal information may be collected.
  2. Your personal information when you visit our website, send us an email or SMS, 

telephone us, make an online appointment or communicate with us using social media.

The Doctors here are able to consult via Telephone or Video Call to discuss results or answer general health inquiries for existing clients, please call reception to arrange a suitable appointment time. Their nurses are also available to assist with health information and advice.

Alternatively, you may leave a short message with main reception, provide us with your contact details, and we’ll return your call.

Appointments

Please remember to make a separate appointment for each family member and bring your Medicare, Healthcare/Pension card to each appointment.

The doctors and clinical staff will assess your symptoms and may order investigation tests, give education, create a treatment plan, refer you to specialist services or arrange a follow-up appointment to monitor your condition.

The doctors are unable to cater for “walk-in” clients without an appointment. However, each doctor has a reserved number of available appointments for urgent medical needs each day for early callers, so please call before 9.30 am if you need a same day appointment for urgent medical care. 

Please note Emergency presentations will always take priority at our clinic which will cause delays in the doctor’s work schedule. Reception will make every effort to inform clients if a doctor is running late. 

We thank-you for your patience and respect and hope you have a positive experience at this facility.

Telephone & Telehealth

To make an appointment to see a doctor or make healthcare enquiries please call reception:

Tel: (03) 9923 6400

SMS: 0470 459 866

Email: info.maidstonefamily@gmail.com

Or book online now:

Facsimile

Fax: (03) 9923 6400

Please Fax all patient related correspondence to fax machine no. 03 9923 6400, please note that patient correspondence via unencrypted E-mail carry risks for security and risks for information privacy, the doctors will not respond to e-mail requests, they prefer that you arrange an appointment to consult with them regarding your health information.

Other Contacts

Emergency Tel: 000

All Non-Emergency After Hours Care:

Tel: 13 74 25 (National Home Doctors Services)
Nurse-On-Call Tel: 1300 60 60 24

Other Contacts

Emergency Tel: 000
After Hours Care Tel: 13 74 25 (National Home Doctors Services)
Nurse-On-Call Tel: 1300 60 60 24

Guide to Health Symptoms

Come to Clinic today:

  • Rash (may need to isolate if also fever.. suspected measles) 
  • Persistent Vomiting and/or Diarrhoea 
  • Unwell child (fever, vomiting, diarrhoea, persistent cough or other symptoms) 
  • Eye problems or earache 
  • Fever in an Adult 
  • Limb Pain 
  • Experiencing problems after an operation
  • Wound Infection 
  • Urinary Problems such as a urinary tract infection or UTI, but still able to urinate.

 

Discuss with Doctor or Nurse (may need to go to hospital) Call Nurse-on-call in Victoria: 1300 60 60 24

  • Bites from snakes, spiders and other animals 
  • Eye injuries 
  • Possible fractures 
  • Suspected meningitis 
  • Poisoning & overdose 
  • Psychological Distress 
  • Lacerations 
  • Severe pain (including headache) 
  • Pregnancy Problems (pain, bleeding, reduced movement) 
  • Suspected Abuse or Assault 
  • Back Pain 
  • Extremely Anxious Patient or Carer with extreme concern 
  • Swollen Limbs 
  • Visual Disturbance 
  • Under-dose (missed or wrong dose of medication)

 

Urgent hospital Care (go to hospital)

  • Severe Abdominal pain 
  • Bleeding that is persistent or heavy 
  • Burns, either extensive or if the burn is on the hands or face 
  • Limb numbness 
  • Loss of speech 
  • Unable to urinate 
  • Some mental health presentations may also require urgent care. (Emergency mental health care team or Crisis Assessment and Treatment Team CATT)

Call emergency services immediately (000 For Ambulance)

  • Allergic Reactions (regardless of whether an adrenaline pen has already been used) 
  • Breathing Difficulties (may be detected over the phone if the someone is not able to speak in complete sentences) 
  • Chest Pain (including Rib or Neck). Because of heart attack risk, which requires immediate access to a defibrillator.
  • Choking 
  • Collapse or Semi-Conscious
  • Fitting or seizures 
  • Head Injuries 
  • Heart Palpitations 
  • Spinal Injury or Trauma 
  • Uncontrollable Bleeding 
  • Possible Stroke. Remember ‘FAST’ Face or facial drooping Arm weakness Speech difficulties Time … act fast. 

Call emergency services immediately